Shipping Policy

At Cycle Bear International, we aim to deliver high-quality products to your doorstep as quickly and safely as possible. Please read our Shipping Policy carefully to understand how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 2–4 business days.

  • During peak seasons or high-volume periods, processing may take an additional 1–2 days.

  • Orders placed on weekends or public holidays will be processed on the next business day.

2. Shipping Methods & Delivery Time

We offer worldwide shipping through trusted courier partners.

Estimated Delivery Times:

  • USA, UK, Canada, Europe: 7–12 business days

  • Australia & New Zealand: 10–15 business days

  • Middle East: 6–10 business days

  • Asia: 5–10 business days

  • Africa & South America: 12–20 business days

Delivery times may vary depending on customs clearance, weather, or courier delays.

3. Shipping Costs

  • Shipping rates are calculated at checkout based on your location and order weight.

  • Any customs duties, import taxes, or additional charges are the buyer’s responsibility.

4. Order Tracking

Once your order is shipped:

  • You will receive a tracking number via email or WhatsApp.

  • You can track your shipment using the courier’s tracking page.

  • Please allow 24–48 hours for tracking updates to appear.

5. Incorrect or Incomplete Address

Please ensure your shipping address is accurate.

  • If the provided address is incorrect or incomplete (missing apartment number, wrong zip code, etc.), the shipment may be delayed or returned.

  • If returned due to an incorrect address, the customer is responsible for reshipping costs.

6. Lost or Delayed Packages

  • If your package is delayed, we will assist you in tracking it through the courier.

  • A package is considered lost only after the courier confirms non-delivery.

  • In such cases, we will offer a replacement or refund, depending on the situation.

7. Damaged Packages

If your order arrives damaged:

  • Take photos/videos of the damaged item and packaging.

  • Contact us within 48 hours of delivery.

  • We will arrange a replacement or partial/full refund based on the evidence.

8. International Shipping Policy

  • International deliveries may be subject to customs checks.

  • Any customs duties, handling fees, or import taxes are not included in our prices.

  • These charges must be paid by the recipient upon delivery.